Request locate tickets

Submit your request and we will handle the permitting process for underground work.

Key Services

Request locate tickets for underground work quickly and easily.

A professional technician submitting an underground work ticket on a laptop.

Request

Leave your information and project details so we can manage your ticket with the relevant agencies.

Contact

We contact you to confirm and coordinate underground work.

Frequently Asked Questions

What is a ticket?

A ticket is an official request sent to utility locating services before any excavation or construction work begins. Its main purpose is to ensure safety on the job site by preventing damage to underground infrastructure such as electrical cables, water pipes, gas lines, telecommunications, and other public utilities. Once the ticket is processed, the appropriate agencies send technicians to the site to identify and mark the location of these underground lines on the ground, allowing construction crews to work safely, reduce risks, avoid service interruptions, and comply with established regulations.

How do I request it?

How long are locates valid?

Response time ?

Starting excavation work without having requested and received the proper utility locates represents a significant safety risk for the project. Without prior identification of underground utilities, there is a possibility of damaging electrical cables, gas lines, water pipes, telecommunications, or other critical infrastructure. This type of incident can lead to public service interruptions, project delays, additional repair costs, and potential fines or penalties depending on local regulations. In more serious cases, it can also pose safety risks to workers and the surrounding environment. For this reason, it is mandatory to wait for confirmation that all utilities have been marked before starting any excavation activities, ensuring a safe, organized, and regulation-compliant work process.

Response time may vary depending on the location, the type of project, and the workload of the utility companies. In most cases, underground utility marking is completed within 2 to 3 business days after the ticket has been submitted. However, in some situations it may take longer if the area has high demand, is in a rural location, or if the project is more complex. For this reason, it is important to request the ticket in advance before starting any excavation work.

Requesting a ticket is a process. First, project details must be collected, such as the exact work location, a brief description of the activity to be performed, and the estimated start dates. With this information, the request is entered into the appropriate utility locating system or through the designated portal or agency in each state or city. Once the request is submitted, the system generates a ticket and sends it to the corresponding utility companies. These agencies review the information and assign technicians to mark underground lines in the specified area on site. Finally, you must wait for confirmation that all utilities have been marked before starting any excavation work, ensuring a safe process in compliance with established regulations.

What happens if I start work without locates?

The validity of locates depends on the regulations of each state, city, or utility agency, but in general they have a limited timeframe. Typically, locates are valid for 10 to 30 days from the date the field markings are completed. During this period, the information about the location of underground utilities is considered reliable for safe excavation work. However, if work does not begin within that timeframe, or if the markings fade, are disturbed, or site conditions change, a revalidation or new ticket must be requested. For this reason, it is important to plan the start of the project within the valid locate period to avoid delays and ensure compliance with safety regulations.

How long are locates valid?

If at the time of starting or during project preparation it is identified that not all utilities have been marked in the work area, excavation must not begin until the issue is resolved. It is important to stop any activity in the affected area to avoid potential damage to underground infrastructure. In these cases, the original ticket should be reviewed to confirm which agencies were notified and which utilities are still pending. Then, the corresponding utility agency or locate system must be contacted to report the issue and request a re-mark or follow-up on the ticket. Only once all utilities have been properly marked and verified in the field can excavation work safely proceed in compliance with established regulations.